- Fast United Kingdom Shipping 3-5 days
- Free Shipping On Orders Over £250
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@arcadianindustries.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@arcadianindustries.com Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@arcadianindustries.com
Terms and Conditions (Products)
By placing an order, the customer acknowledges and agrees to these terms and conditions.
Effective Date: July 1, 2026
Last Updated: July 1, 2026
At Arcadian Industries (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal and professional data of our business clients, suppliers, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our B2B furniture manufacturing and interior design services, visit our website arcadianindustries.com, or communicate with us.
Because we operate both Business-to-Business (B2B) and individual capacity, the data we collect is primarily corporate and professional in nature.
Contact Details: Name, job title, company name, business email address, corporate phone number, and billing/delivery addresses.
Account Information: Login credentials if you create a client portal account on our website.
Project & Transaction Data: Project briefs, floor plans, design requirements, custom furniture specifications, purchase orders, and payment histories.
Communications: Any information you provide when submitting a contact form, requesting a digital catalog, or corresponding with our design and sales teams.
When you visit our website, we may automatically collect certain technical data via cookies and server logs, including:
Device and Usage Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
We use the collected data to fulfill our contractual obligations, optimize our services, and grow our business relationships. Specifically, we use your information to:
Provide, manufacture, and deliver custom furniture and commercial interior design solutions.
Process corporate transactions, manage billing, and fulfill trade credit agreements (where applicable).
Communicate regarding active projects, lead times, quotes, and logistical updates.
Respond to customer service requests and product inquiries.
Send relevant B2B marketing communications, catalog updates, and promotional offers (you can opt out at any time).
Maintain, secure, and optimize our website performance (e.g., analyzing traffic and resolving server errors).
If you are located in the United Kingdom or the European Economic Area (EEA), we process your data under the following legal grounds:
Performance of a Contract: Necessary to fulfill our agreements with your business (e.g., manufacturing your order).
Legal Obligation: Necessary to comply with tax, accounting, and regulatory corporate laws.
Legitimate Interests: Necessary for our legitimate business interests, provided they do not override your fundamental privacy rights (e.g., managing business relationships, direct B2B marketing, and website security).
We do not sell your data. We only share information with trusted third parties essential to our commercial operations:
Logistics and Freight Providers: To deliver heavy freight, commercial furniture, and components to your project sites.
Subcontractors & Specialist Installers: Third-party fit-out teams or craftsmen involved in completing your interior design or manufacturing project.
Service Providers: Technical vendors who support our business, such as website hosting platforms, CRM software, email marketing systems, and payment processors.
Legal and Regulatory Authorities: If required by law, tax auditing, or to protect the rights and safety of Arcadian Industries.
We implement industry-standard technical and organizational measures (such as secure servers and data encryption) to protect your professional information from unauthorized access, loss, or alteration.
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, manage your ongoing client account, or comply with statutory financial reporting laws (typically 6–7 years for corporate tax records in the UK).
Depending on your location, you hold specific rights regarding your data:
Access & Portability: Request a copy of the personal data we hold about you.
Correction: Request that we fix inaccurate or incomplete business contact information.
Erasure (“Right to be Forgotten”): Request that we delete your data, subject to certain legal exceptions (like active contracts or financial record retention laws).
Object to Marketing: Opt out of receiving our marketing emails via the “unsubscribe” link included in our messages.
To exercise any of these rights, please contact us using the details below.
We may update this Privacy Policy occasionally to reflect changes in our manufacturing operations, design service tiers, or legal obligations. The “Effective Date” at the top will indicate when the latest revisions took effect.
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:
Arcadian Industries
Unit 2b Redditch Uk
sp@arcadianindustries.com
+44 333 880 5466
