It depends on the scale of your project! If you just need standard design concepts and color layouts, the Basic Package is perfect. If you require an in-person consultation with full measurements and redesigning options, go with our Standard Package. For complete peace of mind—including documentation, local council assistance, and full gas/electrical mapping—our Full Turn-Key Projects plan covers absolutely everything from start to finish.

Because we transform sustainably harvested local wood into striking, handcrafted furniture, timelines vary by complexity. Typically, design and production take between 4 to 8 weeks. Once completed, shipping within the UK is fast and free. We will provide you with regular updates throughout our crafting process.

At Arcadian Industries, we are deeply committed to sustainability. We exclusively use sustainably harvested local wood and high-quality, eco-friendly finishes. Every single piece is handcrafted to highlight the natural, unique beauty of the timber while ensuring top-tier quality and safety.

We want you to love your handcrafted furniture. We offer free shipping and 15 days free returns within the UK for standard orders. For fully customized Turn-Key projects, cancellations must be made during the initial design phase before physical production begins, as these pieces are tailored specifically to your space.

Yes, absolutely! If you choose our Standard Package or Full Turn-Key Projects, full on-site assistance, room-of-choice delivery, and professional installation are completely included. For independent or basic orders, our delivery team will safely bring the furniture to your room of choice, and we provide comprehensive product care guides to ensure a seamless setup.

Yes, our studio hours are Monday to Saturday from 9am to 8pm. You can reach our dedicated customer service team directly via email at sales@arcadianindustries.com or visit us at our Redditch studio for any questions regarding your order, shipping, or product care.