Privacy Policy

Effective Date: [Nov 1, 2025]

Arcadian Industries (we) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website arcadianindustries.com or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Company Name: Arcadian Industries
Head Office: Office 1 Izabella House, 24 – 26 Regent Place, Birmingham, England, B1 3NJ
Showroom: Unit 2B, Brockhill Works, Windsor Road, Redditch, England
Phone: +44 333 8805466
Email: sp@arcadianindustries.com
Website: arcadianindustries.com

We operate within the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of information:

  • Personal Details: Name, email address, and phone number when you complete our contact or quote forms.

  • Payment Information: Credit or debit card details for purchases made through our online shop (processed securely through third-party payment providers such as WooCommerce).

  • Technical Data: IP address, browser type, device information, and website usage data collected via cookies and analytics tools.

  • Communication Data: Any information you send to us via email or other communication channels.

3. How We Use Your Information

We use your personal data to:

  • Provide and improve our products and services

  • Process and fulfil your online orders

  • Respond to your enquiries and requests

  • Send administrative or promotional communications (if you have opted in)

  • Analyse website performance and user behaviour through analytics tools

  • Ensure compliance with our legal and contractual obligations

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Contractual necessity: to provide the products or services you request

  • Legitimate interest: to improve our website and customer experience

  • Consent: for marketing communications or non-essential cookies

  • Legal obligation: to comply with applicable laws and regulations

5. Sharing of Information

We do not sell your personal data.
We may share your data with:

  • Service providers such as web hosts (Hostinger), payment processors (WooCommerce), and analytics/advertising platforms (Google Analytics, Meta/Facebook).

  • Legal authorities if required to comply with legal obligations.

All third parties are required to handle your data securely and only process it in accordance with our instructions.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
When data is no longer required, it is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Payment information is encrypted and processed through secure third-party systems; we do not store your full payment card details.

8. Cookies and Tracking

Our website uses cookies to improve user experience and analyse traffic.
Cookies may collect data such as your browser type, pages visited, and session duration.
You can manage or disable cookies through your browser settings.
For more details, please review our Cookie Policy (if applicable).

9. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Access a copy of your personal data

  • Request correction of any inaccurate information

  • Request deletion of your personal data (“right to be forgotten”)

  • Object to processing or restrict how we use your data

  • Withdraw consent at any time (where processing is based on consent)

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

If you wish to exercise any of these rights, please contact us at sp@arcadianindustries.com.

10. Children’s Privacy

Our website and services are not intended for children under 16 years of age, and we do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The updated version will always be available on this page with a revised “Effective Date.”

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

📧 sp@arcadianindustries.com
📞 +44 333 8805466
🏢 Office 1 Izabella House, 24 – 26 Regent Place, Birmingham, England, B1 3NJ

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